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Start your claim
How to submit your claim:
Complete personal information
Complete details of death
Upload supporting documents
Confirm your bank details
Documents you need to submit
- Documents
Claiming for natural death
Clear copy of the death certificate
Notification of Death (BI-1663) or Death Report (BI-1680)
Clear copy of the deceased's ID
Clear copy of the claimant's ID or passport
Claiming for unnatural death
Police report (Download)
Clear copy of the death certificate
Notification of Death (BI-1663) or Death Report (BI-1680)
Clear copy of the deceased’s ID
Clear copy of the claimant’s ID or passport
Claiming for stillbirth
Notice of stillbirth
Official doctor's letter
Clear copy of the policyholder's ID
Your questions answered
What if I don’t have all the necessary claim documents?
If you don’t have all the documents at the time, you can still submit your claim. Email any outstanding documents to digitalinsuranceclaims@sanlam.co.za. Please note that we can only process your claim once we have all the required documents. Any documents that reach us late will delay your claim assessment.
Where do I get the required claim documents?
Notification of Death (BI-1663) or Death Report (BI-1680): This is issued by the doctor or hospital where the person passed away. If the person passed away at home, a medical practitioner, police officer or undertaker who certified the death will complete this. Death certificate: You can apply directly through Home Affairs. If you’re using a funeral parlour, they often help to register the death and get the certificate. Police report: This is required only if the cause of death is unnatural or suspicious. You can get a copy of the policy report from the SAPS station where the death was reported.
How can I track my claim?
Policyholders with a registered Sanlam Online account can log in to their account and track their claims under the Claims section. Beneficiaries of the policy won’t be able to track claims online, but we will keep you informed every step of the way, so you’ll know exactly how your claim is progressing.
How will I know if my claim has been approved?
We’ll keep you informed every step of the way, so there’s no need to worry. Once your claim is approved, you’ll receive an SMS and an email to confirm. We’ll also notify you as soon as your payment has been processed.
Can I claim for multiple family members at once?
No, each claim is for an individual family member and is assessed separately with its unique claim reference number.
Need to talk to someone?
If you have any questions or need help to submit your claim, one of our support agents will call you between 08:00 and 17:00, Monday to Friday. Or send your query to digitalinsuranceclaims@sanlam.co.za.
