Supporting you through complaints
Our complaints process is designed to ensure that your concerns are heard, acknowledged, and resolved with care.
Our commitment to you:
- We will take your complaint onboard.
- Your feedback helps refine our processes.
- Engaging with us helps improve our service.
- Your input makes us stronger and more responsive.
How the complaints process works
- How the complaints process works
Share your complaints with us
Include any relevant details
- Your full name, ID number, membership number, and contact details.
- A clear and detailed description of what went wrong.
- The product in question and supporting documents.
Not your desired outcome?
Should you need to escalate your complaint further, please contact the relevant Ombudsman or Adjudicator.