Claims
Severe Illness
If a claim is approved it will be paid out as a lump sum or income, depending on the type of benefit you have.
Claims
Start your claim
Being diagnosed with cancer, diabetes, Alzheimer’s disease, or multiple sclerosis
Suffering a heart attack, stroke, or requiring a joint replacement
Your child contracting cerebral malaria, requiring ICU care after a near drowning experience, or requiring plastic surgery after a dog bite to the face
Please note that the above mentioned are merely examples of possible claim events. Please refer to your policy contract for specific information on what you or your family are covered for and for the requirements that must be met to qualify for a claim.
What benefits are in this category?
The following are examples of benefits that are claimable under this category:
Comprehensive Severe Illness
Core Dread Disease
Cancer
Cardiovascular
Child: Illness and Injury
Spouse Protector
Child Protector
Which supporting documents do I need?
A copy of your ID
Copies of all specialist reports, as well as copies of all special medical and laboratory tests. Please note that for cancer claims the staging needs to be indicated.
We may request further medical information and/or documents, if required
Download your claim forms
Please download and complete all the forms below in order to submit your claim.
Select all | ||
|---|---|---|
| Claim for Trauma / Dread disease / Severe illness (AE2737) (ENG) | ||
| Claim for Trauma / Dread disease / Severe illness (AE2737) (AFR) | ||
| Spouse Protector Claim form (AE2752) (ENG) | ||
| Spouse Protector Claim form (AE2752) (AFR) | ||
| Child Benefit Claim form (AE2746) (ENG) | ||
| Child benefit Claim form (AE2746) (AFR) |
Select All |
|---|
Claim for Trauma / Dread disease / Severe illness (AE2737) (ENG)
Claim for Trauma / Dread disease / Severe illness (AE2737) (AFR)
Spouse Protector Claim form (AE2752) (ENG)
Spouse Protector Claim form (AE2752) (AFR)
Child Benefit Claim form (AE2746) (ENG)
Child benefit Claim form (AE2746) (AFR)
Next steps
Submit & track your claim
Once you’ve completed the claim form and collected all the required documents, you can submit it to us in any of the following ways:
Upload your form
Send us your form
Alternatively, submit your claim by forwarding us your completed form and supporting documents by:
Email: livingbenefits@sanlam.co.za
Dropping it off at your nearest Client Care Centre
Working through your financial adviser
Next, we will assess your claim, request any additional information if required, and let you know of the outcome within 10 working days.
If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
If you are unhappy with the outcome of your claim, you are welcome to appeal to us to reconsider, or you may refer your complaint to the Sanlam Arbitrator.
Submit other claims
Select your claim type
- Other claims
Death cover
Funeral cover
Funeral benefit
Disability/accident cover
Income protection cover
Sickness benefit cover
One medical plan
Need to claim
Submit your claim here
ZAClaim form
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Accepts .pdf, .jpg, and .png .doc .docx
Maximum size per file: 3 MB.