How to protect your personal information
Do not share personal or financial information through unofficial channels
Do confirm official channels on our website www.sanlamonline.co.za or by calling 0860 726 526 (0860 SAN LAM)
Do not share One-Time-PINs received at login over the phone
Do use the OTPs you receive when logging into your Sanlam Online account at login.
Do not share your login details with anyone
Do keep your login details private and make sure that they're saved securely.
Fake investment & impersonation scam
There is an increase in impersonation scams using WhatsApp, Telegram, Facebook and email. Criminals use AI to copy the voices and faces of Sanlam advisers, executives and even journalists. They create fake investment groups, request payments and then disappear / block the victim. Sanlam will never ask you to invest through chat apps or social media. Sanlam executives will never contact you directly to offer investments. Journalists will never promote or facilitate investments. Always verify with Sanlam or the FSCA, and report impersonation attempts to sanlam@tip-offs.com.
Securely report fraud and unethical behaviour
While independent third-party investigators will know your identity, it’ll remain confidential and won’t be disclosed to Sanlam. Investigators may reach out for further details if needed. Review our privacy disclaimer before submitting your report.
Anonymous reporting
Our Fraud and Ethics Hotline, managed by an independent external provider, will guarantee your anonymity if you choose this option. You won’t need to give your identity or identifying information and we won't be able to contact you for further information.
Phone: 0800 777 543
Email: sanlam@tip-offs.com
Website: www.tip-offs.com
Frequently asked questions
- What should be reported?
Criminal offences including fraud, theft, corruption and money laundering
Accounting, financial reporting and other irregularities
Fraudulent policy/investment applications
Theft of company assets
Fraudulent misrepresentation by Financial Advisers, Brokers, employees and contractors
- Why should I report fraud?
Unethical conduct, at any level, ultimately hurts Sanlam and its stakeholders including you. We all have the right to work in a safe, ethical working environment and have a responsibility to our stakeholders to assure that happens.
We all have the right to work in a positive fraud-free environment and with that right, comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.
- Where do these reports go? Who can access them?
Incidents reported on this site are sent directly to the Forensic Services management team and only they have access to these reports.
- How can I be assured that my identity will be protected?
When you call the anonymous line you are not required to give your name or any personal details.
- Does Sanlam pay rewards for the tip off provided?
Sanlam does not provide any monetary compensation for tip off’s.