Stay safe online
Cybercrimes such as fraud, phishing and scams are a daily threat. Stay informed, alert and report suspicious activity to avoid becoming a victim.
Learn how to become cybersafe and protect your Sanlam account by using our detailed guide.
Impersonation of Sanlam on Telegram
A malicious third party is purporting to be or act on behalf of Sanlam through the unauthorised use of Telegram as a communication channel. Please be informed that Sanlam does not conduct business via Telegram, does not have a Telegram account, and that this is indeed a scam.
Securely report fraud and unethical behaviour
While independent third-party investigators will know your identity, it’ll remain confidential and won’t be disclosed to Sanlam. Investigators may reach out for further details if needed. Review our privacy disclaimer before submitting your report.
Anonymous reporting
Our Fraud and Ethics Hotline, managed by an independent external provider, will guarantee your anonymity if you choose this option. You won’t need to give your identity or identifying information and we won't be able to contact you for further information.
Phone: 0800 777 543
Email: sanlam@tip-offs.com
Website: www.tip-offs.com
Frequently asked questions
- What should be reported?
Criminal offences including fraud, theft, corruption and money laundering
Accounting, financial reporting and other irregularities
Fraudulent policy/investment applications
Theft of company assets
Fraudulent misrepresentation by Financial Advisers, Brokers, employees and contractors
- Why should I report fraud?
Unethical conduct, at any level, ultimately hurts Sanlam and its stakeholders including you. We all have the right to work in a safe, ethical working environment and have a responsibility to our stakeholders to assure that happens.
We all have the right to work in a positive fraud-free environment and with that right, comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.
- Where do these reports go? Who can access them?
Incidents reported on this site are sent directly to the Forensic Services management team and only they have access to these reports.
- How can I be assured that my identity will be protected?
When you call the anonymous line you are not required to give your name or any personal details.
- Does Sanlam pay rewards for the tip off provided?
Sanlam does not provide any monetary compensation for tip off’s.
Stay safe online