Policy management

  • DebiCheckTake control of your debit orders.

  • Struggling to pay?We understand financial challenges happen and we're here to help.

  • Personal informationKeep your details updated to get the right support, benefits, and communications.

  • Self-serviceTake control of your policy 24/7.

  • Stay safe onlineReport suspected fraud and learn about what to look out for.

  • Withdrawals, surrenders and cash bonusFind out and claim for benefits that haven't yet been paid to you.

  • Withdrawals, surrenders and cash bonus

    Need access to your policy funds? Whether you're withdrawing a portion or the full amount, we’ve made it easy for you to claim what’s yours.
    1. What documents do I need for each type of claim?
      • Completed cash withdrawal form

      • IDentity document or passport proof of the policy holder

      • Proof of bank account details

        i. Bank statement stamped by the bank; ii. The above should not be older than 3 months.

    2. Choose the easiest option that works best for you – we’re here to support you every step of the way:

      • WhatsApp

        086 123 5433 Submit your claim and check your claim status anytime.

      • Email

        skyinvestmentclaims@sanlamsky.co.za Send us your completed form and documents via email.

      • Visit nearest Retail Branch

        Get in-person assistance at your nearest Sanlam branch. Click here for the list of branches.

      • Need a claim form?

        Download and complete the form at your convenience and submit it using your preferred method.

    3. You can easily track your claim status anytime. Simply call our call centre and one of our friendly consultants will assist you.