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Frequently asked questions

Get answers to commonly asked questions about our products.
Policy management
  • DebiCheckTake control of your debit orders.
  • Struggling to pay?We understand financial challenges happen and we're here to help.
  • Personal informationKeep your details updated to get the right support, benefits, and communications.
  • Self-serviceTake control of your policy 24/7.
  • Stay safe onlineReport suspected fraud and learn about what to look out for.
  • Withdrawals, surrenders and cash bonusFind out and claim for benefits that haven't yet been paid to you.

    • Self-service

    1. How do I self-service?

      You can now use our WhatsApp self-service platform to:
      • Check claim status information
      • Get policy benefits documents and forms
      • Access FAQ's and chat to a consultant (please note that premium deduction/payments or arrangements can be found under this option)
      • Submit service requests or claim documents
      • Enquire and submit a cashback claim
      • Apply for new policy
    0860 726 526 | 011 359 7700Monday to Friday 08:00 to 17:00
    Sanlam Head Office2 Strand Road Bellville
    11 West St,Houghton Estate Johannesburg

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