Policy claims

Steps

Step 1: Gather your documents

Check what documents are required for your specific claim type. Use the side navigation to access each claim section.

Step 2: Complete the claim form

Download and fill in the claim form for your claim were applicable. Claim forms are available under each claim type.

Step 3: Submit your claim

Choose the method that suits you: Call (Funeral & Cashback), WhatsApp (Cashback only), Email, or visit a Sanlam branch.

Step 4: We assess your claim

Once we receive your complete claim, we’ll verify the documents and notify you if anything is missing or needed.

Step 5: Get your payout

If your claim meets the contractual criteria of your policy, we will pay out. You’ll get a confirmation via SMS. We process valid funeral claims within 4 hours.