A malicious third party is purporting to be or act on behalf of Sanlam through the unauthorised use of Telegram as a communication channel.

Please be informed that Sanlam does not conduct business via Telegram, does not have a Telegram account, and that this is indeed a scam.

The "Change of Bank Account Details Scam" is an attempt to get victims to pay money to a fraudulent bank account. Scammers often send an email or letter, pretending to be a legitimate business in an effort to change banking details.

If an email doesn't come from a legitimate Sanlam domain and someone tries to alter banking information, exercise caution and don't trust such requests.

There is an increase in impersonation scams using WhatsApp, Telegram, Facebook and email. Criminals use AI to copy the voices and faces of Sanlam advisers, executives and even journalists. They create fake investment groups, request payments and then disappear / block the victim. Sanlam will never ask you to invest through chat apps or social media. Sanlam executives will never contact you directly to offer investments. Journalists will never promote or facilitate investments. Always verify with Sanlam or the FSCA, and report impersonation attempts to sanlam@tip-offs.com.

Hackers may use phishing or compromised login details to get access to your email account. Once they gain access, they’ll use it to send fake instructions to Sanlam, and erase evidence.

Phishing is a technique scammers use to get sensitive personal information, like banking and login details. There are various methods involved, including sending emails with deceptive links or attachments, and phone calls or messages where they impersonate a trusted business. Sanlam confirms high-risk instructions via phone to prevent fraud.