• Spotting unsafe links
  • Spotting a phishing email
  • Helpful tips
  • More resources
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spotting a fake email

How to spot a fake or phishing email

Unsafe links give hackers access to your personal information. Hackers use phishing techniques to prey on emotions, clouding judgment.

Watch out for fake emails. Remember, the next email you receive could be FAKE.

FAKE Dimensions
  • Feeling:

    Does the message try to tap into your emotions, like curiosity or fear? Does it try to create a false sense of urgency to pressure you?

  • Action:

    Does the message prompt you to open a link or attachment? Does it ask for personal information?

  • Know:

    Secure your device, don’t share it. Keep your contact details updated on Sanlam Online to get SMS or email notifications for login and password reset activity.

  • Expect:

    Were you expecting this email? Even if you know the sender, their account may have been compromised. Verify the email if you're unsure, especially if it involves payments or your financial and personal information.

tips

Avoid becoming a victim

Malicious third parties use all sorts of tricks (phishing links or calls impersonating trusted institutions) to get your information.
How to safeguard your personal information:
  • We’ll never ask you for your account login details over the phone or in messages

    Never give your login username and password to anyone

  • Reduce your digital footprint

    Verify a website before sharing your email and personal information

  • Think before opening links or sharing information over the phone

    Scammers often pose as legitimate companies to try access your accounts

If you ever doubt you’re speaking with a Sanlam representative over the phone, end the call and dial 0860 726 526.
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Resources for staying safe online:

  • Keep your account safe

  • Spot and avoid scams