Policy management
Personal information
- Your personal information matters: Keep it up to date for peace of mind
Keeping your personal information up to date is essential to ensure that you continue to receive the right support, benefits, and communication from us. Whether you're changing your contact details, updating information for a minor child, or revising your list of beneficiaries, we’ve made the process simple and secure.
- Why is it important to update your details
Regular updates help us serve you better and give you peace of mind knowing that your personal and family information is correct.
Life changes - and when it does, your information should reflect those changes. Keeping your records current means:
Ensuring that important communication reaches you without delay.
Avoiding potential interruptions to your benefits or services due to outdated banking details.
Making sure your listed beneficiaries are accurate and up to date, to avoid unclaimed benefits and delays in claim payments. Beneficiaries must be 18 years and older.
Providing accurate information about minor children under your care.
Providing the full ID numbers of all lives assured, including minor children as it ensures a faster, smoother claims process.
- What you can update
You can easily update your:
Personal Contact Details: Cell phone numbers, email addresses, and physical addresses.
Minor Child Information: Add or update minor children ID number or dependents in your care.
Beneficiary Information: Select, remove, or update your nominated beneficiaries to ensure your wishes are honoured.
Banking Details: Update your bank account information to ensure benefit payments are made accurately and without delay.
- How to update your information
All updates are processed securely, and you’ll receive confirmation once your information has been successfully updated. Simply visit your nearest Sanlam Branch. Alternatively, call us on 0861 235 433 or email info@sanlamsky.co.za. We are ready to assist you!