Policy management

  • DebiCheckTake control of your debit orders.

  • Struggling to pay?We understand financial challenges happen and we're here to help.

  • Personal informationKeep your details updated to get the right support, benefits, and communications.

  • Self-serviceTake control of your policy 24/7.

  • Stay safe onlineReport suspected fraud and learn about what to look out for.

  • Withdrawals, surrenders and cash bonusFind out and claim for benefits that haven't yet been paid to you.

  • DebiCheck

    1. Take control of your debit orders with Debi-Check

      At Sanlam, your financial peace of mind matters. That’s why we use Debi-Check - a secure system introduced by the South African Reserve Bank to put you in control of your debit orders.

    2. Debi-Check ensures that only debit orders you approve are processed from your bank account. No surprises. No hidden deductions. Just full transparency and control over your money.

    3. Approving a debit order is quick and simple. You can give your consent in one of three secure ways:

      • On a bank-approved device (like a card machine)

      • Through your Banking App

      • Using a USSD code directly from your phone

    4. Debi-Check gives you several key advantages:

      • You stay in control - Nothing goes off your account without your say-so.

      • Your bank follows your instructions - Say goodbye to unexpected deductions.

      • You have recourse - Dispute any unauthorised transactions easily.

      • Your cover stays active - Approved payments mean your policy premiums are paid on time.

    5. With Debi-Check, everything is upfront and secure. We’ll even send you reminders and helpful guides to make the process even easier. That way, you always know what’s happening with your debit orders before they happen.

      Want to see how Debi-Check works in action? Watch our short video that walks you through the process step-by-step. It’s a quick and easy way to get all the info you need – click here to watch.