Policy claims

Life cover claim

We know losing a loved one is never easy, which is why we've made the Life Cover claim process straightforward and supportive.

What documents do I need to submit a Life Cover claim?
- Completed Death claim form
- Identity document, Birth certificate ( if minor) or Passport of the deceased and claimant
- Certified copy of death certificate of the deceased
- BI-1663 or DHA-1663 or BI-1680 from your funeral parlour or home affairs
- Proof of bank account details into which the claim will be paid, or a bank statement stamped by bank
- Payslip with full account number
- The above should not be older than 3 months
- Fully completed police report, if the cause of death is unnatural, accidental or suicide
How to submit your claim?
Choose the easiest option that works best for you - we're here to support you every step of the way:
- WhatsApp
  086 123 5433 Submit your claim and check your claim status anytime.
- Email
  deathclaims@sanlamsky.co.za Send us your completed form and documents via email.
- Visit nearest Retail Branch
  Get in-person assistance at your nearest Sanlam branch. Click here for the list of branches.
- Fax
  +27 (0) 11 388 3011
- Need a claim form?
  Download and complete the form at your convenience and submit it using your preferred method.
Track your claim status
You can easily track your claim status anytime via WhatsApp. Simply open WhatsApp, say “Hi” to start the conversation, select option 1 and follow the easy prompts.