Benefit, refund and maturity claims
Unclaimed benefits
- What happens if I don't submit all my supporting documents?
If you don’t submit all the required documents when making a claim, it can cause delays or even prevent your claim from being approved. Missing paperwork means we won’t have everything needed to verify your claim and pay out your benefits.
To avoid delays:
Double-check the list of documents required
Submit everything requested as soon as possible
Contact us if you’re unsure about what’s needed - we’re here to help!
Providing complete and accurate documents helps us process your claim faster and get your benefits to you without any hassle.
- What is an unclaimed benefit and how to find out if I have an unclaimed benefit?
You might have money waiting for you and not even know it! Unclaimed benefits could include life insurance payouts, funeral cover, or matured investments that haven’t been claimed yet.
- What are unclaimed benefits?
An unclaimed benefit is money that hasn't been paid out to someone after it became available. This often happens because:
Your contact details changed
A company has the wrong information
A loved one didn’t tell you that you were listed as a beneficiary
- How to Find Out If You Have Unclaimed Benefits?
Sanlam makes it easy to check if there’s money waiting for you. Choose an option that works for you best:
Call Sanlam Contact our call centre on 0861 235 433 or email info@sanlamsky.co.za. Just give us your ID number and full name, and we’ll check for you.
Visit your nearest Sanlam Branch Prefer to speak to someone face-to-face? Visit your nearest Sanlam branch with your ID and we’ll check if you have any unclaimed benefits with us.
Use the FSCA Website You might also have policies with other financial institutions. Visit the FSCA (Financial Sector Conduct Authority) website and enter your details. They’ll search across different institutions to see if anything is owed to you.
- How to Make Sure Your Policy Doesn’t Become ‘Unclaimed’
Follow these easy steps to avoid missing out in the future:
Keep your contact and bank details up to date
Name a beneficiary on all your policies
Update your beneficiary’s details if anything changes
Let your family know about your policies so they can claim when needed
For more information, you can WhatsApp or call us on 0861235433 or speak to your trusted financial adviser.