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Claims
Claims statistics
Behind every claim is a name
We know that behind every claim is a family. And behind every figure, a story, and a future. That’s why, in 2023, Sanlam Risk and Savings paid R6.06 billion in claims to help move lives forward. Should the unthinkable happen, you can count on us for the financial support you need to get through it.
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Our payouts
We don’t just make promises, we deliver
Life can be unpredictable, but Sanlam is not. We look out for our clients, so they can feel confident about the future.
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We have our clients’ best interests at heart
For Sanlam clients, the future feels a lot more secure with a lifetime financial partner they can trust by their side.
Behind every claim is a story
Braam Coetzee Financial Planner
Jurie Schoeman Financial Planner
TESTIMONIALS
As a beauty therapist, the financial support I received through Sanlam’s temporary disability benefit was an absolute lifeline during my long recovery from a serious elbow injury. Melissa Ebrahim
Being diagnosed with advanced skin cancer was a life-altering experience. I will forever be grateful for Sanlam’s support during my darkest times. Their commitment to paying 100% of my cover amount was a testament to their dedication and helped alleviate the financial burden.
Louise van der Merwe
When my father was diagnosed with early onset dementia, Sanlam didn’t hesitate to pay out his claim which helped my family to cope tremendously.
Pamela Thomas
I can now support my family, even though I'm not capable of working after my accident. It's an incredible relief.
Joe van Deventer
I was blessed to be assisted in such a respectable and swift manner, after COVID-19 really took it out of me in 2021.
Siphiwe Mantashe
After I lost the ability to run my business and struggled with day-to-day activities, Sanlam paid out my claim in full. Now I can live a life without a financial handicap.
Jaqui Krause
I would like to commend the excellent service provided by the dread disease department – indeed an example of Sanlam’s integrity.
Jane Pieterse
Thank you so much to Sanlam and everyone who delivered excellent service. It is actions like these that make it worthwhile to be an adviser. It is our duty to ensure that clients are treated fairly, and Sanlam makes it very easy.
Ben Chapman
I can’t explain how this will change the surviving spouse and children’s lives from a financial perspective. This has certainly endorsed Sanlam’s brand and culture within my business and the entire community in which the family farms.
Christopher Pan
I just want to thank you for everything you did with regards to my policy, I truly appreciate it. You really care for people and I will recommend you to anyone. Once again, thanks so much, the money has been paid in today and a weight has been lifted from my shoulders, you really are people of your word.
Dean Smith
I’m impressed with Sanlam. I thought I would have to jump through many hoops, but I didn’t. I know someone who went through the same process with another company and they had to jump through a lot more hoops than I did to get there. It was all done within a calendar month. Within that same month, things were processed. I never waited, I was never without income.
Azille Vos
Hello there, thank you so much for paying out my Dread Disease benefit. I am very thankful for the payment given the circumstances.
Anne Farah
The best thing about Sanlam was not having any dispute, or anything like that – after everything was done, and complete, they did the payout.
Lungelo Ntema
Support
Mental health support shouldn’t be a nice-to-have
When life feels uncertain, it’s important to get the help you need. Mental health support is available for you and your loved ones. In 2023, Mental Health accounted for 21% of disability claims. To ease the load and access info and helpful resources, visit the SA Depression and Anxiety Group.
